Privacy Policy – FLO Facility Services Pty Ltd

1. Introduction

FLO Facility Services Pty Ltd (ABN 98 699 091 426) respects your privacy and is committed to protecting the personal information you provide to us. This policy explains how we collect, use, disclose, and safeguard your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information We Collect

We may collect the following types of personal information:

Your full name and contact details (email address, phone number, postal address).
Business name, ABN, and billing information.
Property and facility details relevant to providing our services.
Correspondence and communications you send to us.
Website usage data such as pages visited, time spent, and referring URLs.

3. How We Collect Information

We collect information directly from you when you:

Submit an enquiry or quote request via our website or email.
Engage us to provide facility services.
Communicate with us by telephone, email, or mail.
Visit our website (through cookies and similar technologies).

4. Use of Your Information

We use your personal information for the following purposes:

To respond to enquiries and provide quotes for our services.
To deliver, manage, and invoice for our facility services.
To communicate with you about service schedules and account matters.
To comply with legal and regulatory obligations.
To improve our website and service offering.

5. Disclosure of Information

We will not sell, trade, or rent your personal information to third parties. We may disclose your information where required by law or to trusted third-party service providers who assist us in operating our business (e.g. payment processors, email hosting), provided they agree to keep your information confidential and comply with the APPs.

6. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our site. You can set your browser to refuse cookies, but some features of the site may not function properly as a result.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include secure servers, encryption where appropriate, and restricted access to information on a need-to-know basis.

8. Access and Correction

You have the right to request access to the personal information we hold about you and to request correction if it is inaccurate, out of date, or incomplete. To make such a request, please contact us using the details below.

9. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us. We will investigate and respond within a reasonable period. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Contact Us

For any questions, concerns, or requests regarding this privacy policy or your personal information, please contact us:

Email: ceo@flofacilityservicespty.site
Website: flofacilityservicespty.site
ABN: 98 699 091 426